Privacy Policy
Carpet Cleaning Balham Privacy Policy
This Privacy Policy explains how Carpet Cleaning Balham collects, uses, stores, and protects personal data relating to its customers and prospective customers. It also explains your rights under applicable data protection law, including the UK General Data Protection Regulation and related legislation. This Privacy Policy applies to all Carpet Cleaning Balham customers and prospective customers in the Balham area, whether you contact us by telephone, in person, via online forms, or through any other communication method.
By using our services or by providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
Carpet Cleaning Balham is the data controller for the personal data described in this Privacy Policy. As data controller, Carpet Cleaning Balham determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We only collect personal data that is relevant for delivering our carpet cleaning and related services, managing our relationship with you, and running our business. Depending on how you interact with us, we may collect the following categories of personal data:
Identification and contact details, such as your name, postal address, service address, and, where provided by you, your preferred contact details such as email address or other contact details you choose to give us.
Booking and service information, such as details of your booking, preferred dates and times for appointments, access instructions for the property, details about the areas or items to be cleaned, and any relevant notes you choose to share about your requirements.
Payment and transaction data, such as information necessary to process payments and keep internal records of invoices and receipts. We do not store full payment card details; where needed, we will only store limited information that is necessary for accounting, reconciliation, and legal compliance.
Communication data, such as the content of communications you send to us and information about your interactions with us, including enquiries, complaints, feedback, and follow-up correspondence.
Technical and usage data, where applicable, such as basic technical information about how you interact with any online contact forms or digital platforms we may operate. This may include device and browser information or aggregated data for security, performance monitoring, and service improvement.
In general, we do not seek to collect special categories of personal data such as health information. If you voluntarily provide such information, for example to explain an allergy or particular sensitivity relevant to the services, we will only use it for that specific purpose and will minimise its use and retention.
Lawful Bases for Processing
We will only process your personal data where we have a lawful basis under data protection legislation. Depending on the context, we may rely on the following lawful bases:
Performance of a contract. We process personal data to enter into and fulfil a contract for services with you, including handling bookings, providing cleaning services, taking payment, communicating with you about appointments, and addressing any queries or issues relating to your service.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This includes managing and improving our services, keeping appropriate business records, preventing fraud and misuse of our services, and managing and responding to customer feedback and complaints.
Legal obligations. We may process personal data where it is necessary to comply with our legal obligations, such as record keeping, tax and accounting requirements, and responding to lawful requests from regulatory or public authorities.
Consent. In specific cases, we may rely on your consent, for example where we send you certain types of marketing communications by electronic means that are not otherwise permitted under another lawful basis. Where processing is based on consent, you have the right to withdraw your consent at any time.
How We Use Personal Data
We use your personal data for the following purposes:
To provide and manage our carpet cleaning and related services, including handling enquiries, providing quotations, arranging and performing cleaning visits, managing bookings, and following up where necessary.
To process payments and manage our financial records, including issue and administration of invoices, receipts, refunds, and any related correspondence.
To communicate with you, including confirming bookings, sending service updates, responding to queries or complaints, and requesting feedback to help us improve our services.
To manage our business operations, including internal reporting, quality control, staff training, and service improvement initiatives.
To comply with legal and regulatory obligations, such as maintaining adequate records for tax and accounting purposes and cooperating with lawful requests from public authorities.
To protect our rights, property, and safety and, where necessary, to establish, exercise, or defend legal claims.
Data Processors and Sharing of Personal Data
We may engage carefully selected third parties to process personal data on our behalf. These third parties act as data processors and are only permitted to process your personal data in accordance with our instructions and applicable data protection law. Examples of data processors we may use include:
Payment processing providers who assist us in securely processing customer payments.
Accounting or bookkeeping service providers who support our financial and record-keeping obligations.
IT and hosting providers who supply, maintain, or support our digital systems and secure data storage solutions.
We require all data processors to implement appropriate technical and organisational measures to protect personal data and to enter into written agreements that contain data protection obligations.
We may also share personal data where this is required by law, by a court order, or by a lawful request from a public authority, or where it is necessary to establish, exercise, or defend legal claims. We do not sell your personal data.
Data Retention
We retain personal data only for as long as it is necessary for the purposes for which it was collected, or as required by law. The specific retention period will depend on the nature of the data and the reasons for processing it.
In general:
Service and booking records may be kept for a number of years after the completion of services, in line with legal limitation periods and good practice for handling potential queries, disputes, or claims.
Accounting and transaction records, including invoices and basic customer details linked to those invoices, are retained for the period required by tax and accounting laws.
Correspondence and communication data may be kept for as long as necessary to handle and resolve your enquiry or complaint and for a reasonable period afterwards, in case of follow-up queries or disputes.
Where we no longer need personal data, we will take reasonable steps to erase it or to anonymise it so that it no longer identifies you.
International Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, or where they use sub-processors in such locations, we will take appropriate steps to ensure that your personal data remains protected. This may include relying on adequacy regulations, using standard contractual clauses, or applying other lawful transfer mechanisms.
Security of Personal Data
We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricted access to personal data on a need-to-know basis, secure storage practices, and appropriate staff awareness measures.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and limitations, these rights include:
Right of access. You have the right to request confirmation as to whether we process your personal data and, if so, to request a copy of that personal data and information about how it is processed.
Right to rectification. You have the right to request that inaccurate personal data be corrected and that incomplete personal data be completed.
Right to erasure. In certain circumstances, you may have the right to request that we erase your personal data.
Right to restriction of processing. In certain circumstances, you may have the right to request that we restrict the processing of your personal data.
Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to object. You may have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing purposes.
Where we rely on consent to process your personal data, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Exercising Your Rights and Contact
If you wish to exercise any of your data protection rights or have questions about how Carpet Cleaning Balham handles your personal data, you can contact us using the contact details made available on our service information and customer communication materials. To help us respond efficiently, please provide sufficient information to identify yourself and the nature of your request.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection law.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updated version will apply from the date of publication. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.
This Privacy Policy applies to all Carpet Cleaning Balham customers and prospective customers in the Balham area who use or consider using our services.