Terms And Conditions
Carpet Cleaning Balham Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning Balham provides carpet, upholstery and related cleaning services to residential and commercial customers. By making a booking or allowing our operatives to start work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business, company or other organisation requesting the services.
Company means Carpet Cleaning Balham, which provides the cleaning services described in these Terms and Conditions.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, end of tenancy carpet cleaning and any additional cleaning services agreed in writing between the Company and the Customer.
Premises means the property or location where the Services are to be carried out.
Operative means an employee, contractor or representative of the Company who carries out the Services.
2. Scope of Services
The Company provides professional cleaning services for carpets, rugs, upholstery and related items. The specific scope of work for each booking will be agreed with the Customer at the time of booking, based on the information provided by the Customer about the Premises and the items to be cleaned.
The Company will use reasonable care and skill in performing the Services and will endeavour to achieve the best possible cleaning results based on the condition, age, material and level of soiling of the items being treated. However, results will vary and the Company does not guarantee complete stain removal, restoration of original colour or the prevention of future soiling.
3. Booking Process
Bookings may be made by the Customer through the Company’s accepted communication channels. At the time of booking, the Customer will be asked to provide accurate information including, but not limited to, the type and number of rooms, carpets, rugs or upholstery items, the condition of the items, access details and any known issues such as heavy staining, pet damage or water damage.
The Company will provide an estimated price for the Services based on the information supplied. This estimate may be revised if, upon arrival, the Operative finds that the Premises or items differ significantly from the description given. Any revision will be discussed with the Customer before work begins.
A booking is considered confirmed when the Customer has accepted the quotation or estimate and, where required, has paid any deposit requested by the Company. The Company reserves the right to refuse a booking at its discretion.
4. Access to the Premises
The Customer is responsible for ensuring that the Operatives have safe and reasonable access to the Premises at the agreed date and time. This includes providing accurate address details, arranging parking where necessary and ensuring that someone is available to grant entry, or that keys or access codes are provided in advance by prior arrangement.
If the Operatives are unable to gain access, are significantly delayed due to access issues, or are unable to carry out the Services safely, the Company may treat the visit as a late cancellation and may apply a cancellation or call-out charge in accordance with these Terms and Conditions.
5. Customer Obligations
The Customer agrees to prepare the Premises for the Services by:
Ensuring that carpets, rugs and upholstery are reasonably free from personal items, toys, clothing and other loose objects.
Securing valuables and fragile items in a safe place.
Notifying the Company in advance of any defects, damage, loose fittings, wear, pre-existing stains or special materials such as delicate fibres or sensitive dyes.
Providing access to electricity and water where required for the performance of the Services.
The Customer acknowledges that failure to prepare the Premises appropriately may limit the ability of the Operatives to complete the work as planned and may result in additional time charges or a partial service.
6. Pricing and Payment Terms
All prices are quoted in pounds sterling and, unless stated otherwise, are exclusive of any applicable taxes or charges. The Company may adjust its price lists and rates from time to time. The applicable rate will be confirmed at the point of booking.
Payment is due in full on completion of the Services, unless otherwise agreed in writing in advance. The Company may accept various forms of payment, which will be confirmed to the Customer at the time of booking or invoice. Where a deposit is requested, the booking will not be confirmed until the deposit has been received.
For commercial customers or ongoing contracts, payment terms may be set out in a separate agreement or invoice. If payment is not received by the due date, the Company reserves the right to charge interest and administration fees in line with applicable legislation and to suspend further services until outstanding amounts are settled.
7. Cancellations and Amendments
The Customer may cancel or reschedule a booking by providing notice to the Company. To avoid a cancellation charge, the Customer should normally give at least 24 hours’ notice prior to the scheduled appointment time. Cancellations made with less than 24 hours’ notice may incur a cancellation fee, which may be up to the full value of the booked Services, particularly where the Operatives are already en route or have been turned away on arrival.
If the Customer wishes to amend the booking by changing the date, time or scope of work, the Company will use reasonable efforts to accommodate the request, subject to availability. The Company reserves the right to revise the price where the scope of work is changed.
The Company may cancel or reschedule a booking if affected by circumstances beyond its control, including but not limited to illness, severe weather, transport disruption or equipment failure. In such cases, the Company will notify the Customer as soon as reasonable and will offer an alternative appointment. The Company will not be liable for any indirect losses arising from such cancellation or rescheduling.
8. Service Limitations and Outcomes
The Customer acknowledges that certain stains, odours, wear, discolouration and damage may be permanent and cannot be fully remedied by cleaning. The Company does not guarantee that all stains or odours will be removed or that the original appearance of carpets or upholstery will be restored.
Where the Operative reasonably believes that further treatment may damage the item or surface, the Operative may refuse to proceed or may limit the treatment. The Customer will be informed of any such limitation. The Customer accepts that some materials are susceptible to shrinkage, colour loss, pile distortion or other changes as a result of cleaning, particularly where items are old, poorly fitted, badly maintained or were previously cleaned by other methods or products.
9. Liability and Insurance
The Company will exercise reasonable care and skill in providing the Services. The Company maintains appropriate insurance cover for its activities, subject to the terms and exclusions of its policy.
The Company’s liability for any direct loss or damage caused by its negligence or breach of these Terms and Conditions shall, in all circumstances, be limited to the lesser of the cost of repairing the damage or the current fair market value of the affected item, and shall not exceed the total price paid or payable by the Customer for the Services relating to the incident giving rise to the claim.
The Company shall not be liable for any indirect, consequential or economic losses, including loss of profit, loss of business, loss of opportunity or any similar loss, whether arising in contract, tort or otherwise.
The Company shall not be liable for:
Wear, discolouration, fading, damage or deterioration that existed before the Services commenced.
Damage arising from hidden defects, improper installation, loose seams, weak fibres, unstable dyes or manufacturer defects.
Any reaction between cleaning products and materials where the Customer has failed to inform the Company of the material type, prior treatments, or known sensitivities.
Any damage or loss arising where the Customer has failed to follow aftercare instructions provided by the Operative.
Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot lawfully be excluded or limited.
10. Waste Handling and Environmental Regulations
The Company will carry out its Services in a manner intended to comply with relevant environmental and waste regulations. Where cleaning generates waste water, extracted dirt or residues, the Operatives will dispose of such waste in line with accepted practice for cleaning activities and with due regard for environmental considerations.
The Customer agrees not to request the Company to dispose of any hazardous, regulated or prohibited waste. The Company does not handle or remove hazardous waste such as asbestos, clinical waste, certain chemicals or sharp objects. If such materials are discovered during the provision of the Services, the Operatives may stop work immediately and the Company may charge for the time spent up to that point. The Customer will be responsible for arranging specialist removal of any hazardous materials.
The Customer must ensure that any facilities required for lawful waste disposal on site, such as drains or designated waste points, are suitable and available. The Company will not be responsible for any breach of local regulations arising from inaccurate information provided by the Customer about the Premises or drainage systems.
11. Health and Safety
The Company takes health and safety matters seriously and will operate in accordance with applicable health and safety requirements. Operatives may refuse to work in environments that they reasonably consider to be unsafe, unsanitary or hazardous to health.
The Customer agrees not to obstruct the Operatives during the performance of the Services, and to keep children, pets and other occupants away from equipment, cleaning products and work areas while cleaning is in progress and until carpets or upholstery are fully dry.
12. Complaints and Claims
If the Customer is dissatisfied with any aspect of the Services, the Customer should notify the Company as soon as possible, and in any event within 48 hours of completion of the work. The Company will investigate the concern and may request photographs, further details or access to the Premises to inspect the issue.
Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected area, a partial refund or another appropriate remedy. The Customer must allow the Company a reasonable opportunity to inspect and, where appropriate, rectify any work before seeking to arrange third-party services or remedies. The Company will not be responsible for any costs incurred by the Customer in engaging third parties without the Company’s prior written agreement.
13. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, flooding, fire, strikes, lockouts, industrial disputes, transport disruption, power failures, pandemics, government restrictions or other events commonly described as force majeure.
14. Use of Customer Data
The Company will collect and use certain personal information about the Customer in order to manage bookings, provide the Services, issue invoices and communicate with the Customer. The Company will take reasonable steps to keep such information secure and will use it only for legitimate business purposes and as required by law.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.
No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations without the Customer’s consent, provided that it remains responsible for the performance of any subcontracted obligations.
These Terms and Conditions, together with any written quotation, confirmation of booking or separate service agreement, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
Carpet Cleaning
Upholstery Cleaning
End Of Tenancy Cleaning
Domestic Cleaning
House Cleaning
Office Cleaning
